Before we begin

Requirements for setting up Twine

  1. A computer, tablet or smartphone with Wi-Fi. Please make sure you have temporarily:
    • disconnected from wired networks
    • disabled manually entered DNS servers such as Google Public DNS
  2. A compatible web browser with Javascript turned on: Chrome, Firefox, or Safari. Internet Explorer is not currently supported, but may work.
  3. A Wi-Fi network that is:
    • compatible with 802.11b devices (not N-only or 5GHz-only)
    • using one of these security methods: WPA/WPA2 Personal, WEP key, open
    • not hidden
    • not extended or bridged (Twine gets confused by multiple routers with the same network name)

Already set up?
Go to your dashboard.

I'm Twine. Let's talk.

step 1

flip me on my back and wait for a solid light If there's no light, remove the batteries/power for 10 seconds, and then immediately flip me on my back again.

Connect to me

step 2

Connect to the Wi-Fi network named Twine

It may take up to a minute for the network to appear. Make sure you disconnect your computer from wired networks, too.

Waiting for you... Success!

Your network

step 3

what network should I connect to?

refresh
A WEP key must contain 10 or 26 characters from 0-9 and A-F.
Twine doesn't support hidden or 5GHz-only networks.
We don't read or store your wireless credentials. This stays on your Twine.

Flip me back up

step 4

turn Twine over so that its name is facing up

Finish

step 5

your turn: connect back to your network

excellent!

Troubleshooting

What's Twine doing right now?

The light on Twine (look for the tiny hole on the back) indicates its general state. Normally, this light will be off. If it's on, this is what that means:

trouble connecting to the network?

First, make sure your batteries are good! Double check that you have the correct network name and password/key, and let's try again.

If your Twine gets stuck in one mode, you can remove the batteries/power for 10 seconds to restart it. Twine will try to connect to the last network you gave it, but if you immediately flip Twine on its back, it will go into setup mode.

operation

Once you're connected, you can go to twine.supermechanical.com to view your Twine's sensors and to configure it to send you notifications.

questions? problems?

First, check out the support site. If you don't see your problem answered there, email us. Copy and paste into your email anything that appears in the box below: