Click on the troubleshooting tab below and email us if you get stuck or have any questions!
Already set up?
Go to your dashboard.
To connect to a hidden network, you may need a firmware update first. Learn more.
flip me on my back and wait for a
Connect to the
It may take up to a minute for the network to appear. Make sure you disconnect your computer from wired networks, too.
Waiting for you... Success!The light on Twine (look for the tiny hole on the back) indicates its general state. Normally, this light will be off. If it's on, this is what that means:
First, make sure your batteries are good! Double check that you have the correct network name and password/key, and let's try again.
If your Twine gets stuck in one mode, you can remove the batteries/power for 10 seconds to restart it. Twine will try to connect to the last network you gave it, but if you immediately flip Twine on its back, it will go into setup mode.
Once you're connected, you can go to twine.cc to view your Twine's sensors and to configure it to send you notifications.
First, check out the support site. If you don't see your problem answered there, email us. Copy and paste into your email anything that appears in the box below: